Fitted a new composite stable door. Great service from surveyor, showroom staff and fitters. Worked quickly, cleanly. Superb job, thank you 😊
Mandy B
Wotton-under-Edge
Your Peace of Mind Guaranteed
At truhouse. we take quality and workmanship seriously, which is why we offer comprehensive warranties (backed up with a 10-year insurance-backed guarantee) on all of our products.
If you have any issues with your replacement windows and doors, that have arisen as a result of manufacture or installation, we promise to repair or replace them for up to 10 years after their date of installation.
10-Year Frame Guarantee
Pick truhouse. as your installer of choice, and we’ll protect your home and investment with a 10-year product and installation warranty on all window and door frames.
All window and door frames installed by truhouse. come with a minimum 5-year manufacturer’s warranty as standard, but we think you should have peace of mind for longer, so we provide an extended warranty & personally cover you for a 10-year period.
5-Year Glass Guarantee
Choose truhouse. to supply and install your replacement windows and doors and we’ll protect your home and investment with a 5-year warranty on all glass and glazing.
All glass and glazing installed by truhouse. comes with a 2-year manufacturer’s warranty as standard, but we think you should have peace of mind for longer, so we provide an extended warranty and personally cover you for a 5-year period.
2-Year Moving Parts Guarantee
Choose truhouse. to supply and install your replacement windows and doors and we’ll protect your home and investment with a 2-year warranty on all moving parts.
All moving parts on truhouse. windows and doors come with a 12-month manufacturer’s warranty as standard, but we think you should have peace of mind for longer, so we provide an extended warranty and personally cover you for a 2-year period.
Everything You Need to Know About Window and Door Warranties and Guarantees
Most installation companies fit windows and doors sourced from a manufacturer or fabricator. All reputable manufacturers and fabricators will offer installation companies warranties that cover specific parts of the windows or doors supplied to them – a promise to repair or replace these parts should a problem develop within a specific period of time after being installed. The length and breadth of cover varies between the different window and door parts and materials, and between the different manufacturers and fabricators.
At truhouse, for example, all of our manufacturer’s warranties cover:
- the frames for a minimum of 5 years
- the glass for 2 years
- any moving parts for 1 year
Often the warranties offered by manufacturers and fabricators are simply passed onto customers as they stand, but sometimes installers will choose to personally provide extended warranties.
At truhouse, for example, we choose to extend our manufacturer’s warranties to cover:
- the frames for a minimum of 10 years
- the glass for 5 years
- any moving parts for 2 years
In addition to these warranties, reputable installers will also offer their customers a guarantee.
It’s no secret that the double-glazing industry has a history of installation companies becoming insolvent, rendering any warranties offered by said companies useless, and leaving customers in the lurch and with large expenses when any repair or replacement work needs to be carried out.
This scenario can be avoided with the use of guarantees known as insurance-backed guarantees, which are offered freely by an installer and last for a period of up to 10 years from the date of installation. This guarantee is an insurance policy that will only come into effect in the event your installer ceases to trade, and will provide you with the benefits of the written warranty issued by installer when they are no longer trading and in a position to honour it.
Any reputable installer should offer this type of insurance-backed guarantee to customers, in conjunction with written warranties, on all windows and doors fitted by them. Not least because leading industry bodies such as FENSA (Fenestration Self-Assessment Scheme), the largest and longest-standing government-authorised scheme that monitors building regulation compliance for replacement windows and doors, now stipulate that all customers must be offered this insurance as a condition of membership.
At truhouse, we offer this type of guarantee to all of our customers for a period of 10 years from the date of your installation. We use one of the largest insurance-backed guarantee providers in the UK, Installsure, as our regulated insurance specialists of choice.
Warranties and guarantees are both there to protect you when purchasing new windows and doors, however, as explained above, there are crucial differences between the two.
Any reputable installer will provide you with both a warranty and an insurance-backed guarantee, as having either one without the other leaves you unprotected and vulnerable in different scenarios.
A warranty without an insurance-backed guarantee leaves you unprotected in the event your installer goes out of business during the warranty period. You will not be able to make a claim directly with the manufacturer, as the manufacturer’s warranties do not extend to the homeowner – they are an agreement between the manufacturer and the installer.
A lack of insurance-backed guarantee would also indicate that the installer does not hold valid membership with a leading industry body such as FENSA, who require all members to offer insurance policies to their customers – which may also indicate non-compliance in other areas, such as Building Control regulations.
An insurance-backed guarantee without a warranty also leaves you unprotected, as you can only make a successful claim in the event the installer ceases to trade – you cannot claim against an insurance-backed guarantee whilst your installer is still in business.
In both instances you could be left hugely out of pocket should any issues arise with your new windows and doors, so it’s vital you understand exactly what cover your installer of choice provides you with. Not all “guarantees” are created equal.
Here at truhouse, we provide all of our customers with warranties and insurance-backed guarantees – some of the fullest coverage in the industry. Should you have any issues with your replacement windows and doors that have arisen as a result of manufacturing or installation, they will be repaired or replaced for up to 10 years after the installation date.
All window and door frames supplied and fitted by truhouse. come with a minimum 5-year manufacturer’s warranty as standard, but we personally provide an extended warranty to cover you for a 10-year period from the date of installation.
Occasionally there may be instances where our manufacturers offer a longer warranty to protect your frames against a specific issue. Timber window and door frames, for example, are covered for up to 30 years against rot and fungal decay.
All glass-sealed units in windows and doors installed by truhouse. are covered against the failure of the hermetical seals (misting between two panes of glass) under the manufacturer’s warranty for 2 years as standard, but we personally extend this warranty to cover you for 5 years from the date of installation.
All metallic moving parts on your replacement windows and doors (notably the handles, hinges, and locks) come with a 12-month manufacturer’s warranty as standard, but we personally provide an extended warranty and cover you for a 2-year period from the date of installation.
Occasionally there may be instances where our manufacturers offer a longer warranty to on a specific moving part. The Ultion 3-star cylinders used on our composite entrance doors, for example, have a 5-year anti-snap guarantee. Brisant Secure, the manufacturer of Ultion, is so confident their locks won’t fail, that they’ll give you £1,000 should anyone burgle your home (within 5 years from the date of installation) due to snapping or failure of the Ultion 3-star cylinder.
Your truhouse. warranty covers:
- Any reasonable faults that may occur, such as manufacture defects or damage, and unreasonable weather and corrosion damage.
- Any other reasonable faults that are assessed (in accordance with industry guidelines) as having developed due to inferior workmanship.
There are some standard restrictions on what is covered under your truhouse. warranty and guarantee. For example, you cannot claim for:
- Any part that is assessed as having been damaged as a result of accident or negligence (lack of proper maintenance) by you or a third party following installation.
- Blemishes or faults arising from normal wear and tear following installation.
We also kindly ask that you do not interfere with or attempt to repair any part of your window or door yourself if you wish to make a claim, as doing so can invalidate your warranty and guarantee.
Put simply, we take quality and workmanship seriously – we’ve spent 41 years testing and installing hundreds of windows and doors, and only ever sell and install products we have or would be happy to have in our own homes.
All truhouse. windows and doors are innovatively designed, expertly crafted, and rigorously tested by our carefully chosen manufacturers and fabricators, to ensure they stand the test of time.
We have every confidence in the quality and longevity of our products, as well as the skill of our expert fitting team, and that is why we personally extend your replacement window and door warranties beyond the usual manufacturer’s warranties – offering tru. peace of mind and enabling you to enjoy your purchase for many years to come.
No, you do not need to do anything extra in order to activate your truhouse. warranty or guarantee.
Once your installation is complete and you’ve signed your customer acceptance form, your warranty will automatically commence from that date.
On receipt of your signed customer acceptance form, our friendly office team registers your installation with our specialist insurance-backed guarantee provider, Installsure, at the same time as registering qualifying installations with FENSA (Fenestration Self-Assessment Scheme). Installsure’s sophisticated data match facility ensures we never miss registering and insuring an installation.
Within 2 months of installation, our insurance specialists, Installsure, will send an insurance policy document directly to you – this is your insurance-backed guarantee. Please ensure you store this document in a safe place – just as you would any other policy document – as it provides all the information you will require in the unlikely event you should ever need to make a claim against the guarantee.
We do not provide any additional warranty documentation post-installation, as it is simply not necessary. Your signed and dated contract is your written agreement with us. This agreement details our legal commitments to each other and outlines exactly what we commit to covering under warranty, and for how long. We each retain a copy of the contract for our records once signed – you, the original, and us, a copy that gets scanned into our secure system and attached to your file. Whilst truhouse. does retain a copy in line with GDPR, please ensure you store the original copy of your contract safely together with your insurance policy document, as you will be asked to provide it to Installsure in the unlikely event you should ever need to make a claim against your insurance-backed guarantee.
Yes.
Once the installation of your replacement windows and doors is complete and you have signed your customer acceptance form, our friendly office team will register your installation (subject to qualifying criteria) with The Fenestration Self-Assessment Scheme (FENSA), the largest and longest-standing government-authorised scheme that monitors building regulation compliance for replacement windows and doors.
You will be issued with a FENSA certificate within 2 months of the date of installation, and your FENSA certificate provides proof that your truhouse. installation:
- Complies with building control regulations
- Uses energy-efficient products
- Is registered with the local council
- Is protected by truhouse’s warranty and insurance-backed guarantee
When selling your home, it is a legal requirement to provide proof that your replacement windows and doors comply with building regulations for up to 6 years following installation, so it is essential that you keep your certificate safe. Should you, however, misplace your FENSA certificate, you can order a replacement directly from FENSA’s website for a small fee of £25.00 (including VAT).
Please note that not all installers comply with building regulations, and not all of them will register your installation with the local council, yet compliance and registration are required by law. If your installer doesn’t mention that you’re legally responsible and doesn’t offer a FENSA certificate or other building regulations compliance certificate, you’ll need to pay a few hundred pounds for an inspection by building control. Should any non-compliance issues be found by the building inspector, you will also need to pay to rectify these.
Yes. We take responsibility for our windows and doors seriously, and tru.ly believe they are best around. Should you decide to move home at any point, the existing FENSA certificate and insurance-backed guarantee* for your replacement windows and doors can be transferred to the new homeowner(s), so they too can have peace of mind.
In order to arrange the transfer of your guarantee your conveyancer would ordinarily assist with this as part of the property ownership change, but please get in touch if you require any support and our friendly team will be happy to assist.
* In some cases, Installsure may apply a small administration fee to transfer the benefits of your insurance policy, which can be passed onto the new homeowner. You can refer to the “Transferability” section on the reverse of your policy document for the full conditions applicable to your policy and confirm if a fee is applicable.
With the best will in the world, small issues with replacement windows and doors can arise from time to time, and when they do, we want to hear about it so we can put things right.
Our warranty claims process is as easy as 1, 2, 3:
Step 1 – Take clear photos and video recordings of the fault(s)
Sharing photos and videos of the fault(s) with your windows and doors is vital in helping us to determine what action(s) will need to be taken in order to rectify them.
Step 2 – Complete our quick and easy online claim form
Please click here to go to our online warranty claim form, and complete all of the required details before submitting your claim to us for review.
All of your photos and videos (up to a maximum of 30) can be uploaded and submitted to us securely via this form, bypassing the file size restrictions typically placed on emails.
Step 3 – We’ll be in touch within 3 working days
Once we receive your completed claim form and all supporting information (such as photos and videos), our friendly specialists will review your claim. We will get in touch within 3 working days to discuss our decision on your claim, and if necessary, progress any required works – be it a quick visit from our handy installation team to fix a smaller issue (such as a slight adjustment to a door that has dropped), or a visit from our manufacturer’s service engineer for more complex difficulties or defects.
If your reported fault(s) present(s) an immediate and emergency security issue, please contact an emergency repair service, as we are not able to provide an emergency call out service.
Having traded successfully for 41 years, we have every expectation of being here for years to come, and even growing. But in the unlikely event that we should, for any reason, cease to trade during the lifetime of your warranty, your warranty is guaranteed by an insurance policy, meaning you will remain covered (subject to the terms of the insurance policy).
Your insurance-backed guarantee policy document will contain all the information you need in order to make a claim against the guarantee, but for more information on the guarantee claims process, please refer to Installsure’s website.
We’re always happy to help assess and, where possible, repair any problems with our windows and doors when they fall outside of the warranty period, so please don’t hesitate to get in touch and tell us what the problem is.
Our friendly team of experts will be able to advise of any additional charges that may be applicable once we have identified what the issue is and the work or parts required in order to resolve it.
Got a Question You Can’t Find the Answer To?
For more information about our window and door warranties and guarantee, or to learn more about our products and services, please get in touch with our friendly team today.
Trusted by over 8,250 homeowners like you
More than 8,250 homeowners have used truhouse. to supply and install replacement windows and doors since 1982.
Excellent
Derek H
Two experienced guys turned up and did a difficult job without any fuss. Our new door was fitted perfectly and looks great. Thank you truhouse.
Stroud
Mark H
From quote, to showroom, to survey, to installation and aftersales, we have been impressed and extremely pleased with the professional and friendly approach. The windows look fantastic and the installation was clean and efficient. The on-site team Dan and Josh were brilliant and nothing was any bother. They answered all our queries and addressed any concerns quickly. They had a high attention to detail. We would recommend this company to anyone looking for new or replacement windows.
Lechlade
Ryan C
Our experience with truhouse was a pleasure from start to finish. The process was easy, straightforward, and there was no big sales pitch or pressure to go ahead. They worked with us to find a solution that worked for our budget, and the look and quality we wanted for our house. The windows look amazing and the house felt immediately warmer one the windows were in. Would highly recommend.
Stroud
Paul H
Truhouse ensured I was kept informed of when the installation was planned and their fitter was excellent and courteous whilst fitting the door to my property. The product supplied is excellent but has only been fitted for a couple of weeks.
Hereford
Dawn A
This is the second time this year I have used the services of truhouse. The first time they fitted a new front door with which I am very pleased. This time they replaced two windows in my porch, the work and quality of the product is excellent. In all my dealings with the truhouse team, whether speaking on the phone, going into the showroom, or with the fitter Dave, they are all courteous, friendly, helpful and provide an excellent service.
Leominster
Alan F
Excellent communication, product and installation.
Cirencester
Sarah K-H
Very professional service from phone enquiry, measure-up visit and written quote, phone updates and installation. Would recommend, pricey but you get what you pay for. Had a black aluminium steel framed full glass door fitted – very pleased with it 😀👍
Hereford
Kirsty W
Great service and superb finish. We’re really happy with the results.
Stonehouse
Beth B
We are very pleased with the competitively priced window and sliding door truhouse installed. From the start, Dave and Mo gave us useful information about products and recorded all requests. Their work and attention to finishing was excellent. They made sure we knew how to use the locks, and they completed a check-list at the end of the job. What a pleasure having a company that puts excellence first.
Brecon
Mark & Claire S
Truhouse are the best! From start to finish, this has been a very pleasant experience. Going through options with Sarah at the showroom, Chris’ visit to quote, Paul’s measuring-up survey, and then fitters Dan and Josh doing a fantastic job fitting our new windows and doors. Had a real blast with those two guys over the last 3 days.
Stroud
Carol J
The fitters Dave and Mo were clean and tidy. Fitted in freezing conditions. Top quality job.
Hay-on-Wye
Anna M
Fabulous windows, fantastic staff! We are very pleased with our windows supplied and fitted by truhouse. We took over 6 months to decide on the company we would engage for the job and during this time we experienced no pressure from the company. They were very thorough and diligent and we cannot thank them enough. The professionalism shown by all the staff made the whole process smooth and stress-free. Thank you very much truhouse, we would definitely recommend you to others.
Upton St. Leonards
Kaz P
Top-notch window company. From the first visit from Chris, to quote, to the installation from Adam and Steve, it was first class. Chris gave us all the helpful information we needed and wasn’t pushy with quote either. which wasn’t as expensive as we thought. Adam and Steve the installers did a fantastic job and cleaned up afterwards. Truhouse have transformed our ex-council house into something special. Would definitely recommend them. Thank you to all involved 😁
Cirencester
Ali M
We are delighted with our new windows, which have transformed our house. The quality is excellent. Steve and Adam worked incredibly hard and made the installation stress-free. They were very clean and tidy and when they left you would not have known they had even been there. The staff in the office have also always been so patient and helpful and we are grateful to them too! We would highly recommend truhouse to anyone thinking of replacing their windows.
Stroud
Graham R
Fantastic service from start to finish.
Stroud
Andrew M
Great teamwork! From the first survey, to helpful office staff and the excellent fitters on the day, all warranted five stars! Adam and Steve worked really well as a team. Both are skilful, polite and determined to achieve a top quality result. Thank you so much.
Cheltenham
Anthony P
Another great job. Well organised, friendly and helpful, from making the first appointment by phone, to completing installation of two sets of bay windows and three bedroom windows. Plus a bit of free gardening! Thank you truhouse team.
Gloucester
Liz B
I chose truhouse as they were a small local family-run business. I wanted new windows and doors for my own property and the property we rent out. From start to finish, truhouse were professional and would help in any way they could. The guys who came to fit the doors and windows were very professional and tidied up after themselves. I would certainly recommend truhouse for replacement doors or windows.
Hereford
Jeanette R
Very professional and efficient service from beginning to end. Communication from sales office was outstanding and fitters were brilliant! Really pleased with my composite door.
Gloucester
Dawn A
Positive experience from my first enquiry through to the fitting of front door. Every person I had dealings with, whether it was on the telephone, in person at the office/showroom, or Dave who came to measure and fit the door, was friendly, courteous and helpful. I am delighted with the quality and appearance of my new front door.
Leominster
Julie L
Dan and Josh were brilliant, they quickly removed the shop front door and windows, they checked to ensure safe removal of the glass and wood frames and kept the area clean and tidy. Installation of the new aluminium frames, solid panels and glass was quick and the shop front now looks amazing. The job was completed to a high standard and everything was discussed with me. Very pleased and would recommend truhouse – surveyor, installers and office staff, friendly and professional. A really excellent service.
Stonehouse
Chris S
Installers are lovely. Windows and door look good. 2nd time using them for windows and doors.
Woodchester
Carrie E
From start to finish truhouse has been outstanding – the right level of professionalism, approachability and friendliness that has made the whole process stress free. I can not rate the filters enough – they have done an outstanding job and the administration and communication throughout has been faultless. I am one very satisfied customer!
Hereford
Phil P
Supplied and fitted new front door and windows. A thoroughly professional job and cleaned up well after installation. The installers were very polite and helpful. Job well done and the price was very competitive 🙂
Hereford
Hayley J
Exceptional service. Truhouse were recommended to us and we couldn’t be happier with the service provided. Truhouse replaced all our old windows and doors with double glazing. It was a ‘big’ job and the installers have been great. They were also extremely tidy and courteous of working in our home. The quality of the windows and doors are also exceptional and they look fantastic! We’d have no hesitation in recommending or using them again!
Stroud
Caroline J
We have known truhouse as a company for many years and know of their commitment to excellence and quality customer service, but we had never actually bought windows from them until now. They absolutely didn’t let us down. Not only competitive on price, but super friendly, great advice and reliably turned up when they said they would. We are so pleased with our windows – it’s changed our whole experience of our bedroom. Thank you!
Hereford
Margaret B
Outstanding service from everyone at truhouse in Hereford. We had a lovely new composite front door. Fitter was professional and friendly. He checked we were happy with everything, before leaving. Many thanks.
Hereford
Steve H
Great company to deal with from the outset. Was kept well informed throughout and now all completed met my expectations. Will definitely use again and recommend to friends and family.
Stroud
Karen A
Truhouse recently fitted a front door in our new house. They were so friendly throughout and were able to get us a made-to-measure composite door which other companies were not able to due to the door not being of standard size. They worked really hard to get the fitting date early as we were unable to lock our existing door from the outside. The fitting went smoothly and the door is really good quality and looks lovely. I would highly recommend this company 5* throughout.
Gloucester
Denise M
Two very nice, friendly and professional guys replaced my ropey old conservatory doors this morning with two beautiful tailor-made doors which I have already noticed keep out the draught and noise. Everything was left spotlessly clean and tidy and the work was done by lunchtime. I wouldn’t call truhouse. a cheap option but the work is done with care and with good quality materials.
Hereford
Lesley H
Door installed quickly but with attention to detail. Took time to check that we were happy with everything and cleared up very thoroughly. Cheerful and polite – despite having to work in a rain storm.
Tewkesbury
Neil D
Really efficient respectful and helpful work from fitters Dan and Josh. Went beyond the basics required to do a good job and worked hard and efficiently.
Stroud
Colin C
Truhouse are a very friendly company to deal with. We have had some not-so-good experiences with other companies in the past, and were pleasantly surprised to be dealt with so professionally. Dave and Mo, the fitters, were very friendly and we liked that they called us by our first names. All in all very happy customers, who would not hesitate to recommend truhouse.
Bromyard
Mark R
Thank you to all the team for an outstanding service from start to finish. We are extremely pleased with the finished work 🤗 We must have been a nightmare for you as we were so fussy about how we wanted everything to look but the fitters (Mo & Dave) were amazing, checking every detail before carrying out work. The whole process was incredible.
Leominster
Keith H
We had three quotes and truhouse although not the cheapest had the most helpful representative who took the time to examine our existing windows and go through the options of what we could have. The installation was trouble-free and the installers were polite and tidy. The installers identified a scratch on one of the glazing units and this is being replaced without quibble. The new windows and door perform well with room temperatures several degrees higher and we are very pleased with the result.
Stroud
James D
I’ve ordered twice from Truhouse purchasing a total of 20 odd windows/doors. The customer service and communication is very good, the quality of the products is very very good and the price is fair in my view. Overall an excellent service and anytime I need more windows or doors I would always use them.
Stroud
Matthew L
Good service and good product at a reasonable price. The quotation process was very professional and transparent, with no pressure sell or hidden costs. The installation was completed to a good standard and the installers were friendly and tidy. The windows themselves are just as expected and seemed reasonably priced. Lead time for fitting was quicker than expected, which was an added bonus.
Stroud
Nat J
Excellent service from start to finish. No hard sell. I approached them at the Hereford showroom. Excellent communication of when the door would be made and for organising the fitting date. Fitters on the day were great and did a very neat job. I would highly recommended them.
Hereford
Adrian H
Highly recommended. Friendly professional staff at the showroom gave good advice and the fitters were cheerful, efficient and did an excellent job. We are so pleased with the finished product.
Stroud
Claire B
All members are very friendly and professional. The fitters were very professional and tidied as they went. I would definitely recommend truhouse. to anyone looking for high quality windows and doors.
Dursley
Liz W-S
Fantastic product fitted by Dan and Josh who were superstars. Thank you for transforming our home.
Cirencester
Sue A
A wonderful company who I heartily recommend. My sister is disabled, living in a ground floor flat, with a casement window that had failed and was a great security worry. After reading reviews I phoned and booked. We were kept updated at every stage. The window was fitted with great care by 2 lovely gentlemen & they spent time adjusting the handles so my sister could open the windows with her weak hands. We are SO grateful and she says she feels so safe now. Thank you so much for a superb job.
Stroud
Eric W
Another small problem with our windows – not a fault of truhouse. – had a breakdown of seal between glass panes and filling with water. The support they gave from start to sorted was unbelievably smooth, efficient, and they did everything. Cannot praise them enough, so pleased we went with truhouse.
Stonehouse
Anonymous
Excellent experience with the team, from initial showroom visit, quoting, technical survey, installation and keeping us up to date throughout the whole process. The whole team is friendly, helpful and professional. Dan & Josh did an excellent job with our windows and doors. Highly recommend.
Stroud
Caroline R
Professional and friendly team. Fitted windows previously and new door is just as good. Very happy.
Stroud
Eric W
After seven years from install, we needed some remedial work to be done on two doors. On arranging a follow-up visit, two operatives, Dan and Josh arrived, spot on time as stated and completed the works asked with curtesy and professionalism. Would recommend truhouse. from our experience.
Stonehouse
Amanda S
First class service, product and staff. No hard sell, great showroom. Could not fault any stage. I would have no hesitation in recommending this company.
Stroud
Gilly C
From the first enquiry to the actual fitting, everybody was professional and very helpful. Adam did not stop from the moment he arrived, no lunch break, even during rain showers he carried on. Considering he was replacing the front door the mess was negligible. He also made sure he swept inside and out and left the hall cleaner than ever! My neighbours were so impressed with his work, especially after a disastrous job they had with their new patio doors from another firm. Worth every penny.
Gloucester
Anthony P
We asked truhouse. to replace two sets of kitchen windows, a kitchen door, a sash box and a french window. Everyone I spoke to in the office, those who prepared the quotes, and the fitting team were all kind and helpful, and did a great job. The work was also booked and completed sooner than expected. Highly recommended.
Gloucester
Ian W
Hannah was a great help… organising, informing and so on; all done with a smile. Thank you.
Gloucester
Barbara H
Good communication through the whole process. Installation dates honoured. Installers did good job with no damage to walls etc, tidied up after. Pleased with quality of windows.
Dursley
Peter P
truhouse. installed windows and doors back in January and did a great job. Recently we experienced some issues with the front door and handle. I contacted truhouse. and within 48 hours they sent around Adam and Steve, who did a great job of re-aligning the door which works great now. The manufacturer has agreed to replace the door handle which truhouse. will fit for us. The after care service has been first class! Many thanks!
Stroud
Suzie L
We are really happy with the quality of the windows themselves. The fitters, Steve and Adam, took great care over the installation and were unfailing polite and respectful of our property.
Stonehouse
Ash J
The friendly and helpful team turned up promptly to install my door which I am extremely pleased with. Nothing was too much trouble and everything was left clean & tidy with a first class finish. The door has added curb appeal to my home and would highly recommend the truhouse. team. Thank you so much!
Gloucester
Keith E
Excellent job, in a rental property we own. Very skilled and friendly installers. Sensible price. Site survey dimensions were spot-on. They appeared dressed in filthy overalls, however they are professional and know what they are doing.
Stroud
Fiona M
This is the third installation truhouse. have done for me and during all three communications and advice were excellent. Appointment kept and work areas left clean and tidy after job finished. I am delighted.
Stroud
Pat P
Excellent service. The guys are great – did a good job, left everything tidy and very personable. Communication was very good from start to finish. Highly recommend
Stroud
Mark & Debbie LM
Excellent experience dealing with truhouse. No hard pressure sales techniques we experienced from other national companies. Really helpful, keep us informed of progress. This is the 2nd time we have used them – bifold doors and now a new back door. would definitely deal with them again and highly recommend them – 5 star service from beginning to end.
Gloucester
Claire P
Problem was solved promptly. Listened to what we said and acted accordingly.
Stroud
Phil T
One of two companies out of the five I contacted who actually bothered to quote. Prompt before sales service. Listened to my needs & wants. Office staff efficient & answered queries promptly plus kept me informed of the progress of my order. Excellent installation by Dan & Josh. Friendly & did the best installation possible.
Stroud
Evelyn C
The installation team, comprising Tony and Jay, was efficient, tidy and friendly. The admin staff were also lovely.
Chalford
Katie M
Brilliant door, the quote was done seamlessly and really easy . I had never heard of the company before and used Trustpilot to review and so glad I did, the price was very competitive and the service was excellent. Wouldn’t hesitate to recommend and use them again. Plenty of colour range choice and they picked a door that was perfectly matched to my windows, top job, and instead of waiting for months and months for a new door it was all done within a month.
Stow-on-the-Wold
Hannah H
Helpful from day one. The team listened, to our aesthetic and financial wants and needs and helped us choose the right windows for our significant restoration project. Communication was spot on throughout the process. The guys who fitted the windows were helpful and worked brilliantly with our builder. All of the office team were thoughtful and kept us informed throughout. Couldn’t be more pleased with the end result and would recommend without hesitation.
Hay-on-Wye
Lisa O
truhouse. have been a great company to deal with and I would definitely recommend them. From my first correspondence with them to installation, I have been kept up to date and given all the information I needed. The staff have all been friendly and helpful. And I’m absolutely delighted with my beautiful new patio doors! Thanks truhouse.
Wotton-under-Edge
Keith H
truhouse. are a very professional outfit, from start to finish they couldn’t have been more helpful.The two lads who fitted my doors never stopped working until they had finished. I am very pleased with the quality of the doors and how tidy they worked.
Stroud
Brian W
I was slightly apprehensive having the windows replaced with frost on the ground, and having had a chequered past with double glazing installs didn’t help either, but I did not need to worry, the installation went like clockwork. The install team made really light work of a big job with a smile and a lot of professionalism. Once again a big thanks to all, getting decent support and quality workmanship is on the wain nowadays so it is nice to recommend a company where it still exists.
Leominster
Margaret P
Very pleased with our new windows and door. Dan and Josh did an excellent job. They worked incredibly hard and made a good team. They kept the mess to a minimum and any mess they made was cleaned up straight away. We would not hesitate to recommend truhouse. to our friends and family.
Stroud
Liam H
Everything went smoothly, no problems whatsoever. Got done quicker than the estimated time. Jay & Dan was very polite and friendly they did a great job.
Stroud
Joshua H
My overall experience with truhouse. was fantastic – a really great team who seem to be very driven to provide a great product and really good customer service.
Stroud
Sarah M
Right from the first call back they were friendly, courteous and helpful. The initial surveyor that came out to quote was knowledgeable and extremely thorough checking everything would fit correctly. Not at all pushy and about closing the deal. All communication was really easy, I always got a response to my emails and didn’t have to wait very long to have the doors installed. The installers were fantastic. I think my house was cleaner after they left than it was before! I am so pleased that I went with this company.
Worcester
Alex E
Great experience from start to finish. Very helpful advice to help us decide what we wanted. Delivery and installation team were excellent, and went above and beyond to get everything right.
Stroud
Graham R
Exceptional service from initial consultation at our home, through to final delivery and installation. The whole team are fantastic irrespective of whether you are dealing with directors or support in the office. We could not be more happier with our 2 x new front doors (main house and annex) as they have completely transformed the property. We will be using Chris, Natalie and their team for our windows in the future. Highly recommended!!
Stroud
Melanie G
Very good all round, I highly recommend truhouse. in Stroud for windows. We had the whole house done, the team were fab.
Stroud
Lucy C
Extremely helpful, friendly and professional. Very pleased with the installation.
Cheltenham
Michelle W
We had a very positive experience with truhouse. The installation itself went very smoothly and we are delighted with the result. The guys that came were lovely to deal withand we can’t fault them for their workmanship and tidiness – cleaned up at end of each day. We were amazed how little touching up of paint etc around the windows inside needed doing. All in all not the cheapest quote we had but very much impressed with the job done and the windows.
Stroud
Lesley H
We were a little apprehensive about replacing all the windows and doors in our 450 year old house but truhouse. completed the work beautifully. From the initial visit from Chris, the survey by Mark and the installation by the Y40 team we were talked through the process and our questions answered. The lads were polite, tidy and respectful of the property. The house looks fabulous. Friends and neighbours agree.
Stroud
Penny & Richard M
From the first visit to the day of installation they were great. Very knowledgeable of all products, very competitive pricing and always keeping us up to date. On the day of installation two very polite and friendly guys arrived on time. They removed the old door and frame without damaging the brick surround and then installed the new Solidor and frame. We are extremely happy with the new door and shocked by how amazing it makes the entrance to our house.
Stroud
Marie-Louise F
We had a very professional service from truhouse. Thorough survey, good communication about lead/delivery times and the guys who fitted them were very polite, efficient and super tidy. We are very pleased with the final result
Stroud
Colin P
Price – Communication – Product – Installation, all to our satisfaction. truhouse. were very helpful in the selection of window types/models/colours and kept us informed from beginning to completion. Fitters were quick, quiet, courteous and liked their coffee and biscuits.
Stroud
Nicole B
truhouse. was fantastic from the start – great customer service, always kept me up to date with timings and were so helpful when coming to measure up for my new front door. I would not hesitate in contacting them again or recommending them!
Gloucester
Michelle S
Good advice, the design process was well considered and helpful. Comms during the delivery/planning process was good. We were kept up to date regularly. The installation team – Travis and Alfie were an absolute pleasure. They worked non stop, with care and skill. They are lovely people – thoughtful and considerate. Just ace.
Stroud
Anonymous
Quick, efficient and always go the extra mile. Have used truhouse. twice and would definitely recommend them.
Stroud
Leon M
We had new windows installed early this year to replace our old upvc windows, Chris and the whole team have been fantastic throughout the project. The windows have been finished to a very high standard, and also cuts traffic noise out considerably. We can’t recommend truhouse. house highly enough.
Stroud
Keith H
Dan, Josh and Jamie came to fit two doors. The work was carried out efficiently and with as little fuss and disruption as could be expected. After they left, some of the trim came away from the wall and we noticed a crack in the architrave, but these little issues were speedily rectified. Highly recommended.
Stonehouse
Greg C
We recently had all 17 windows in our home replaced by truhouse. and I can say without hesitation the level of service was truly exceptional from initial survey through quote to installation the whole experience was faultless. Every person I dealt with left me in no doubt that the reputation and the level of service they provide is a matter of personal pride. Thank you all.
Thornbury
Paul W
Excellent company to do business with. High quality products installed with care and attention. Good after sales service with inevitable snagging. Highly recommended.
Stroud
Tayfun P
The truhouse. team were brilliant from start to finish, coming up with Great designs for doors and windows then fitted efficiently and cleanly by some really nice guys. A pleasure to have them work on our house!
Stroud
Emma D
truhouse. were recommended to us by a friend and proved to be excellent choice for the replacement windows on our house. The customer service was first class right from the initial phone call, with all our questions and concerns addressed diligently and promptly by the team. The fitting team were excellent too. The work was completed in a tidy fashion and done with a real attention to detail. We’re really pleased with the finished look of the windows and can’t recommend truhouse. highly enough.
Badminton
Jo R
Great experience – on time, no hassle fitting of windows. I knew exactly what to expect and when – no chasing and on time. The windows fitters were lovely and even cleaned up. Definitely recommend lovely local company.
Stroud
Jane B
The truhouse. window team were friendly and professional. They kept in touch throughout and answered questions as they arose. I couldn’t fault the service. A really professional team – I would highly recommend them. The two-men fitter team Adam and Steve were a joy to have about, cheerful, professional and they did a great job! Thank you all. I am delighted with my new windows!
Stroud
Tim R
We’ve been delighted from start to finish with truhouse. Chris surveyed the property and put forward some really good suggestions and ideas. They kept us in the loop with the progress of our order. The fitters (Adam and Steve) are an absolute credit to truhouse. They were prompt, neat, quick, flexible and took real pride in their work. We had coloured aluminium windows, french doors and bifolds fitted – the quality is superb. We would highly recommend truhouse.
Cheltenham
Pauline H
I am so pleased with all my new windows and door. The customer service was always quick, friendly and efficient, and the 2 fitters Andy and Jamie went above and beyond. truhouse. was recommended to me, and I wouldn’t hesitate to recommend to others. Thank you all!
Horsley
Tracey G
I can highly recommend truhouse. They fitted 6 windows in our old cottage and I am very impressed with the end results. The whole process was very professional and everyone I dealt with at the company was knowledgeable, friendly and very helpful. Thank you so much… I could not be more pleased!
Dursley
Cherie P
We would like to thank all the team at truhouse. Simply windows and doors for the outstanding service from Chris, the fitters Andy and Jamie who went above and beyond on the installation, and all the office staff who are always so helpful… The quality of the windows and doors are more than we expected! Thank you again.
Lechlade
Catriona D
My mum had replacement windows and doors done by truhouse. The team at truhouse. from those in the office through to the team who came to do the work were friendly, helpful, caring and focused on us as the clients and what was best for us.My mum is very pleased with the work done and has many compliments on the new porch by her neighbours. We would recommend truhouse. to anyone looking for windows and doors. And they are a local company which is even better!
Stonehouse
Rachael P
truhouse. offered a very thorough service, right from the first survey through to the final fitting and installation. The showroom has excellent examples of their work, and both Chris and Natalie were very efficient at planning and communicating with me. We are delighted with our front door, and have had numerous positive comments as to the quality and design.
Cheltenham
Leanne S
truhouse. have been amazing from start to finish. All I can say is that the customer relations are superb, the workmanship second to none and they are such a professional yet friendly company to deal with. They went above and beyond for me. I would be very comfortable in recommending this company and very happy to use them again in the future.
Berkeley
Sue & Peter D
We have always used truhouse. for our windows and doors and return to them because of the excellent service and competitive prices that they give. We have found all members of the staff that we have either met or spoken to, to be friendly, efficient and most importantly knowledgeable and helpful. We would recommend truhouse. to anyone looking for a brilliant service. Most certainly a 5 star business!
Stroud
Dave L
truhouse. show great service and care in getting you the right outcome. Easily forgotten these days is a great team who communicate with each other and you as the customer, keeping you informed at all points and rarer still, when promised. truhouse. werent the cheapest but thats a choice I made, believing that value remains long after price is forgotten. If you really want to be looked after and not spun stories and sales patter, start and stop here.
Gloucester
Caroline J
We have just had a new composite front door and side panel fitted by truhouse. The team were so professional, great communication especially in these COVID times and the fitters were excellent. The door has made such a difference to our home, not only relieving security concerns but it’s cut down on the draughty and lets a lot more light into our hall. The door also looks fabulous! I’d definitely recommend you going forward!
Gloucester
Natasha H
We are thrilled with our new windows. The whole team were professional, knowledgeable and courteous. A pleasure to deal with from start to finish. We would recommend to anyone. Thank you so much.
Stroud
Joanne S
I am absolutely thrilled with the end product, a small kitchen and very large bedroom window. It has made an incredible difference to my cottage! My dealings with the company has been a pleasure, communication exemplary. Andy & Jamie were incredibly respectful of my home and anxious concerns, engaging & careful! I couldn’t have cleaned up better myself. I would have no hesitation in recommending truhouse… in fact awaiting a further quote! Thank you.
Stroud
John F
We had 2 bay windows and a bedroom window replaced by truhouse. this week and I can honestly say, the process went like clockwork. Andy and Jamie were true professionals. I would not hesitate to recommend truhouse. to anyone considering new doors and windows for their home or business. From the initial survey to the final fitting, they were helpful, skilful and very friendly in all areas – first class service in every way.
Stroud
Chris M
As part of a kitchen refurb we decided to get some bifold doors and new windows. truhouse. were excellent from the initial measuring, helping choose window style and keeping us informed of delays due to supply chain problems (thats a global pandemic for you). The fit team were extremely polite, friendly and professional. The install was brilliant and the doors and windows are great quality and made a real impact to the house.
Keynsham
Chris A
I cannot recommend truhouse. enough. I have had several different companies do work on the glazing, doors and conservatory in the house I just wish I had found truhouse. earlier. They are top of my list for future work. Many thanks to all involved a really trouble free experience with fabulous results
Ruardean
Angela A
Very very happy with this company. Third time windows have been installed at various times and cannot fault the professionalism of all staff on every occasion. The windows Rose Heritage look so true to our original Victorian timber ones you cannot tell the difference. I would like to particularly mention Steve and Adam for their expertise, attention to detail and professionalism dealing with our installation. First class. Thank you.
Cheltenham
Swee-Fong W
We’ve just had lovely Bereco timber windows and kitchen door installed by truhouse. Excellent service from start to finish:- 1) Efficient and friendly initial sales and survey visits; 2) Clear communications during lockdown whilst I was “shielding”; 3) Much appreciated storage of our windows and doors during lockdown; 4) Efficient installation by very considerate installers, and finally 5) Good after-sales service with regard to the small blemishes on paintwork on the door etc.
Stonehouse
Karen C
Very easy to deal with. Windows are of great quality and look fantastic. The fitters were excellent. Would highly recommend.
Stonehouse
Emma H
truhouse. have replaced all the old windows in our old renovated house. All such good quality and so so pleased with the work. The blokes arrived on the first morning and I had to rush off to work leaving them to it, having to trust them in the house and I really felt I could. So friendly and helpful and good communication with the staff in the office too. Few very small issues that they were more than accommodating to come back and sort with no issues or problems.
Frampton on Severn
Stuart S
Great service all round. Will use truhouse. again!
Stroud
Ian & Paula D
truhouse. provided an entirely professional and seemless service from enagement to final fitting. Both the installation and customer service were excellent. We would 100% recommend this company. The fitters, Andy and Jamie were extremely tidy and accomodating to our needs.
Gloucester
Beverley A
I had all windows and external doors replaced. The cost estimate was lower than expected, the quality of the windows and doors is excellent. The installation date was also quicker than I expected. The installers went about their business efficiently obviously enjoying their work. The house was left in a very tidy condition. The finishing inside and out is excellent. Even the company owner came by to lend a hand and check it out. Love the result.
Stroud
Rowan J
I had a total refit for my property, so this was a big (nervewracking) job. I spent a long time researching and truhouse. gave the best value quote by far. I am so delighted with the result. Brilliant customer service throughout, beautiful windows and great workmanship. Highly recommended.
Stroud
Martin S
truhouse. are an excellent company. Well organised, professional and delightful to deal with. The windows are fantastic – we really can’t tell the difference from the wooden sash windows we had before – except they are draft-proof and won’t need painting!
Stroud
Ritesh P
I recently changed my front door and used truhouse. The service was fantastic at every stage, from completing the initial quote, to the survey and the final installation. The staff were always professional and friendly and made the whole experience easy and hassle free. I am very pleased with my new door and would definitely recommend truhouse. to anyone who is looking to change their windows or doors.
Gloucester
Anonymous
When Stroud Windows changed their name to truhouse. I was concerned that perhaps they were trying to hide a murky past. How wrong was I! I received an excellent, efficient and courteous service from everyone at truhouse. and the online self-design function for Solidor is superb.
Stroud
Rachel H
I used truhouse. for my new front and back door, and they look fantastic! I found everyone I dealt with, owners, office staff and fitters, very friendly, knowledgeable, helpful and human. From my first enquiry at the showroom, through to the finished job, they were very efficient with all the paperwork, fitting and the clearing up. A company I would recommend and go back when I need my new windows.
Burford
Carolyn T
We had our windows replaced because our home was freezing! The new uPVC windows and doors that we had has made such a difference to the look of our home too. I think I liked the honest pricing most. It’s been a long time since we had something like this done and was worried about being ripped off!
Stroud
Sue H
Really love the look and style of the door. The door furniture is of exceptional quality. The installers arrived at the stated time and were clean, methodical and happy chappies! I would recommend truhouse. to anybody. Great job – well done and thank you.
Newent
Nicola W
Job well done, fast and efficient and looks really great. The fitters were courteous and professional, and I’m very happy with the finished product.
Dursley
Judi C
If I could award points they would be 150 out of 100. That is how great this company has been. I feel like I have a new home. I opted for triple glazing – it’s silent and I have turned the heating off as it’s plenty warm enough already. Each room seems bigger, brighter and OH SO MUCH BETTER.
Stonehouse
Caroline J
What a great family business. Friendly and great level of customer service. Their website is very slick and easy to follow – it’s so refreshing to get a clear idea of cost up front to begin to work out your budget. Would definitely recommend.
Stroud
Heidi W
I had a quote from truhouse. for new doors. I found the whole service very friendly and convenient from start to finish….it’s lovely to receive a cheery greeting on the initial phone enquiry and I’d say the service was the same throughout. No pushy sales advice, just honest and clear advice given. Many thanks.
Stroud
Ryan & Emily S
Purchased Solidor composite door, an extremely easy and simple design tool on the website. Transparent pricing and a very straightforward transaction with your company. A truhouse. delight!
Stroud
Jo W
Brilliant customer service and a team you can truly trust.
Stroud
Anonymous
Excellent customer service. The windows and doors came the day arranged and nice and early, all fitted efficiently and were good quality and well fitted. I had the choice of colour/material and chrome handle etc. I chose white frames inside and brown outside to fit in with the neighbours but looking fresh and bright inside. Thanks again and I will use you again when I move house next!
Stroud
Six Simple Steps to Your Replacement Windows and Doors
1
Quote
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2
Survey
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3
Order
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4
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5
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