All went smoothly and quickly! The installers were friendly and tidied up afterwards. Windows and door look great.
Sally D
We hear you – double glazing has a bad reputation, and the quality of home improvement products and services can vary widely between companies. That’s why it’s so important to ensure you engage a company whose standards are endorsed.
Here at truhouse. we don’t simply supply and install windows and doors to comply with a list of standards – we work tirelessly to exceed them and elevate the industry standard for excellence.
With the support of our employees, partners, and relevant industry bodies and glazing associations, we are challenging the norm and paving the way forward with professionalism, quality, transparency, and sustainability at the forefront of all that we do.
Our commitment to showing tru. professionalism and a tru. difference in everything we do – from our products to our service, from start to finish – can be seen not only in our testimonials, but in the accreditations and certifications proudly held by us and our carefully chosen manufacturers.
The Fenestration Self-Assessment Scheme (FENSA) is the largest and longest-standing government-authorised scheme that monitors building regulation compliance for replacement windows and doors.
As an original member and FENSA Approved Installer, you can be confident in the knowledge and skill of the truhouse. team and the standard of our workmanship. Our installations are frequently assessed by FENSA (at random and without notice) to ensure continued competence and legal compliance.
The FENSA certificate we issue to you after installation – a document required if you sell your home in future – is your evidence to confirm your replacement windows and doors* installed by truhouse. are:
*Only doors with more than 50% glass fall within FENSA’s remit and are registered with FENSA.
Note: Not all installers comply with building regulations, and not all of them will register your installation with the local council, yet compliance and registration are required by law. If your installer doesn’t mention that you’re legally responsible and doesn’t offer a FENSA certificate or other building regulations compliance certificate, you’ll need to pay a few hundred pounds for an inspection by building control. Should any non-compliance issues be found by the building inspector, you will also need to pay to rectify these.
The Glass and Glazing Federation (GGF) is the leading trade association representing companies who make, supply or fit, glass and glass related products in commercial and domestic sectors. Highly regarded by government, it plays a large role in influencing new standards and regulations, such as the building regulations that govern and control the way buildings are constructed in the UK.
As a longstanding GGF member company, truhouse. has passed the Federation’s strict vetting procedures. Our conduct and performance are constantly monitored and assessed to ensure we display honesty and integrity, and ensure the standard of products and installation remain high. As a GGF member, you can be assured that truhouse:
The British Fenestration Rating Council (BFRC) is the UK’s most trusted and widely-used rating council for verifying the energy performance of windows and doors, giving installers and homeowners the evidence they need to make the right choice for each home’s window and door energy performance requirements.
Their rainbow-coloured window energy rating (WER) scheme is used to measure and identify energy efficiency levels from A++ through to E, with the former being the most energy efficient, and the latter being the least energy efficient.
All truhouse. windows and doors are rated A+ as standard, with the option to upgrade to A++ with triple glazing or additional lamination and surface coatings that help control the amount of light and heat entering and leaving your home.
The British Standards Institute (BSI) is the National Standards Body of the UK.
Our carefully selected manufacturers proudly certify to the world’s most recognised quality management standard, and hold numerous kitemark certifications for meeting exceptional quality and safety standards.
Secured by Design (SBD) is an official UK police initiative that promotes products that help with prevention of crime in our homes. It’s the only form of Police approval for products in the UK, and windows and doors that achieve Secured by Design status have been rigorously tested and assessed against a strict criteria, with the status only being awarded to those with the very highest degree of resistance to attempted break-ins and burglaries.
All products supplied and installed by truhouse. can be upgraded and manufactured to achieve SBD status on request.
The Forest Stewardship Council® (FSC®) is an international, not for profit organisation that promotes sustainability and the responsible management of the world’s forests. The FSC® accredits third party organisations, such as BM TRADA who certify forest managers to the standards required by FSC®.
truhouse’s timber window and door manufacturer of choice uses only FSC® 100% timber, and holds the FSC® Chain of Custody Certification, reflecting our shared commitment to the use of environmentally friendly practises and transparency throughout the manufacturing process. All FSC® certified products are sourced from well-managed, sustainable forests and can be fully traced back to the original source.
Our entire timber product range carries the FSC® 100% label, so when purchasing replacement timber windows and doors from truhouse, you can be confident your are purchasing the most envivronmentally friendly, high-quality products, with the finest possible finish.
The Glazing Arbitration Scheme (TGAS) is an independent alternative dispute resolution (ADR) scheme that offers consumers a simple, hassle-free way to resolve a dispute with a trader over the supply and/or installation of windows, doors, and other glazing related and home improvement products.
As a long-term TGAS registered trader, truhouse. fully embraces and complies with the EU ADR Directive, and is committed to delivering the highest possible standards of customer service and satisfaction.
In the unlikely event we should ever receive a complaint that cannot be resolved in a timely, efficient, and satisfactory manner, you can rest assured that your dispute will be referred to the well-established, independent ADR body, the Centre for Effective Dispute Resolution (CEDR), for fair and impartial arbitration and judgement.
The Financial Ombudsman Service (FOS) is an independent official body, established by Parliament under Part XVI of the Financial Services and Markets Act 2000, for settling disputes between UK-based financial companies and their customers.
With truhouse. you can rest assured you’re in safe hands financially, as:
But in the unlikely event you have a complaint or feel we haven’t you treated you fairly when it comes to regulated financial activity, and we are unable to come to a satisfactory resolution together, you can refer your dispute to the Financial Ombudsman Service for impartial arbitration and settlement (be it an informal agreement or legally-binding final decision). The service is free to use and the ombudsman will also ensure we’ve dealt with you appropriately, not just legally.
Sally D
All went smoothly and quickly! The installers were friendly and tidied up afterwards. Windows and door look great.
Karen M
Had all windows and doors replaced for first time after building the house 22 years ago so was anxious of damage being done to the exterior plaster and stonework work, but was reassured by Paul who measured up that it would be minimal and I’m pleased to say this is the case after the job has been completed. The fitters, Josh and Steve, were friendly, cleared up after themselves each day, and made me feel at ease. Job completed on time and to a high standard. Would definitely recommend using Truhouse.
David K
We went to the Truhouse showroom in Stroud the staff were brilliant and explained everything there was no pressure. Chris came out to measure up for a new front door and glass side panel, we had the quote for the door etc which we were pleased with. A short time later our door was ready to be fitted. John and Dan the fitter did an excellent job fitting the door and cleaning up any mess. We are very pleased with the whole service and would recommend Truhouse Windows and Doors to anyone.
Anthony C
Really pleased with the service we received from truhouse. The staff we dealt with were all very friendly and professional. The installer was very tidy and our new bi-fold doors are beautiful.
Paul A
Really great new front door, Dan and John installed it and they were brilliant – can not fault the installation and the whole process was handled efficiently and professionally by the whole team.
Anonymous
Excellent service from initial enquiry to final fitting. Would recommend them.
Frances W
Excellent customer service, prompt, efficient and knowledgeable staff at all stages, and very smooth installation with absolutely no redecoration nor even cleaning up to be done afterwards. The installation has added several degrees to my ambient house temperature, and they look very good!
Heather H
truhouse are a great company. The quality and fitting of the windows and doors is excellent. The customer service both pre and post sale is second to none and they have gone above and beyond on a couple of occasions to fix any issues quickly without quibbling. I would highly recommend them.
Alison B
Excellent service from first call to book a quote to installation. Couldn’t fault any part of the journey, all the team were friendly and professional and we are more than happy with the end result. We have no problem recommending truhouse to anyone. I have already shared a photo of my front door with family and friends because we are delighted with how gorgeous it looks 😊
Louise A
I used truhouse 2 years ago to supply and fit a new door and then again this week to supply and fit a downstairs window. I can’t speak highly enough of this company. Their communication is excellent, they keep you posted every step of the way, they are incredibly warm and friendly on the phone! Their products are great and their fitters are friendly and efficient and left the area they worked in spotlessly clean! I would highly recommend truhouse and I will absolutely use them every time!
1
Complimentary design, consultation and quick, FREE, no-obligation quote.
2
Precise measurements and planning ensures perfection everytime.
3
Ensure you make the right decision for you – sleep on it for 7 days!
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Your new windows and doors will be expertly crafted in Britain.
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Professional insallation within 3 weeks*, leaving your home clean and tidy.
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FENSA registration and 10-year guarantee for added peace of mind.
You tell us what you like and our friendly team of experts will guide you through our easy process.
tru. support
* From point of order. Lead times may vary subject to requirements.
“The service was truly exceptional. From initial meeting to quote and installation, the whole experience was faultless.”
– Greg C, homeowner
Used by Greg and 8,250+ other happy homeowners since 1982