Accreditation and Certification

Fenestration Self Assessment Scheme (FENSA)

The Fenestration Self-Assessment Scheme (FENSA) is the largest and longest-standing government-authorised scheme that monitors building regulation compliance for replacement windows and doors.

As an original member and FENSA Approved Installer, you can be confident in the knowledge and skill of the truhouse. team and the standard of our workmanship. Our installations are frequently assessed by FENSA (at random and without notice) to ensure continued competence and legal compliance.

The FENSA certificate we issue to you after installation – a document required if you sell your home in future – is your evidence to confirm your replacement windows and doors* installed by truhouse. are:

• Compliant with building regulations.
• Energy efficient.
• Registered with the local council.
• Covered by a insurance-backed guarantee that is transferable to the new owner in the event you should sell your property.

*Only doors with more than 50% glass fall within FENSA’s remit and are registered with FENSA.

Note: Not all installers comply with building regulations, and not all of them will register your installation with the local council, yet compliance and registration are required by law. If your installer doesn’t mention that you’re legally responsible and doesn’t offer a FENSA certificate or other building regulations compliance certificate, you’ll need to pay a few hundred pounds for an inspection by building control. Should any non-compliance issues be found by the building inspector, you will also need to pay to rectify these.

Glass and Glazing Federation (GGF)

The Glass and Glazing Federation (GGF) is the leading trade association representing companies who make, supply or fit, glass and glass related products in commercial and domestic sectors. Highly regarded by government, it plays a large role in influencing new standards and regulations, such as the building regulations that govern and control the way buildings are constructed in the UK.

As a longstanding GGF member company, truhouse. has passed the Federation’s strict vetting procedures. Our conduct and performance are constantly monitored and assessed to ensure we display honesty and integrity, and ensure the standard of products and installation remain high. As a GGF member, you can be assured that truhouse:

• Have longevity of trading in the industry and are highly reputable, with many trade references.
• Are financially sound, with suitable business premises and highly qualified staff.
• Work to standards that meet and exceed the Federation’s technical and commercial requirements.
• Adhere to the GGF’s Consumer Code of Practice and Customer Charter, providing you with the best possible customer care.
• Subscribe to the GGF’s Deposit Indemnity Scheme, providing you with an added layer of payment protection (in the unlikely event of our insolvency, you can claim your money back from the Scheme).
• Subscribe to the GGF GLASS Charter Health and Safety Initiative, demonstrating not just compliance with but a commitment to continuously improve safety standards within the glazing industry.
• Remain up to date with the latest industry news and developments and are committed to continual professional development.
• Have the passion and opportunity to influence industry standards and legislation for the better, with our Commercial Director, Natalie, being recognised and appointed a Chairperson at the GGF in 2019.

British Fenestration Rating Council (BFRC)

The British Fenestration Rating Council (BFRC) is the UK’s most trusted and widely-used rating council for verifying the energy performance of windows and doors, giving installers and homeowners the evidence they need to make the right choice for each home’s window and door energy performance requirements.

Their rainbow-coloured window energy rating (WER) scheme is used to measure and identify energy efficiency levels from A++ through to E, with the former being the most energy efficient, and the latter being the least energy efficient.

All truhouse. windows and doors are rated A+ as standard, with the option to upgrade to A++ with triple glazing or additional lamination and surface coatings that help control the amount of light and heat entering and leaving your home.

Forest Stewardship Council (FSC)

The Forest Stewardship Council® (FSC®) is an international, not for profit organisation that promotes sustainability and the responsible management of the world’s forests. The FSC® accredits third party organisations, such as BM TRADA who certify forest managers to the standards required by FSC®.

truhouse’s timber window and door manufacturer of choice uses only FSC® 100% timber, and holds the FSC® Chain of Custody Certification, reflecting our shared commitment to the use of environmentally friendly practises and transparency throughout the manufacturing process. All FSC® certified products are sourced from well-managed, sustainable forests and can be fully traced back to the original source.

Our entire timber product range carries the FSC® 100% label, so when purchasing replacement timber windows and doors from truhouse, you can be confident your are purchasing the most envivronmentally friendly, high-quality products, with the finest possible finish.

The Glazing Arbitration Scheme (TGAS)

The Glazing Arbitration Scheme (TGAS) is an independent alternative dispute resolution (ADR) scheme that offers consumers a simple, hassle-free way to resolve a dispute with a trader over the supply and/or installation of windows, doors, and other glazing related and home improvement products.

As a long-term TGAS registered trader, truhouse. fully embraces and complies with the EU ADR Directive, and is committed to delivering the highest possible standards of customer service and satisfaction.

In the unlikely event we should ever receive a complaint that cannot be resolved in a timely, efficient, and satisfactory manner, you can rest assured that your dispute will be referred to the well-established, independent ADR body, the Centre for Effective Dispute Resolution (CEDR), for fair and impartial arbitration and judgement.

Financial Ombudsman Service (FOS)

The Financial Ombudsman Service (FOS) is an independent official body, established by Parliament under Part XVI of the Financial Services and Markets Act 2000, for settling disputes between UK-based financial companies and their customers.

With truhouse. you can rest assured you’re in safe hands financially, as:

• We are authorised and regulated by the Financial Conduct Authority (FCA), meaning we are heavily vetted and our credit broking activities are audited regularly.
• All deposits paid to us are protected under the Network VEKA Deposit and Staged Payment Protection Guarantee, meaning that in the unlikely event of our insolvency, you can claim your money back from the Network VEKA.
• We accept credit card payments in addition to regular BACS payments/bank transfers. As standard, any purchase of £100+ (up to £30,000) made via credit card has additional payment protection cover under Section 75 of the Consumer Credit Act 1974 – meaning that should there be a problem with your purchase, you can claim your money back from your credit card company.

But in the unlikely event you have a complaint or feel we haven’t you treated you fairly when it comes to regulated financial activity, and we are unable to come to a satisfactory resolution together, you can refer your dispute to the Financial Ombudsman Service for impartial arbitration and settlement (be it an informal agreement or legally-binding final decision). The service is free to use and the ombudsman will also ensure we’ve dealt with you appropriately, not just legally.